Artificial Intelligence.

Artificial intelligence is a key technology and a driver of innovation. At Mercedes-Benz, that’s why we use AI across the entire value chain – we optimise products and processes, automate routine tasks and employ AI as a copilot for creative work.

Our goal is to make workflows smarter, simplify the daily work of our employees and continuously enhance the product experience for our customers. To achieve this, we rely both on in-house developed applications and on collaboration with partner companies, ensuring global access to cutting-edge technology.

Innovation along the entire value chain.

At Mercedes-Benz, artificial intelligence is a strategic driver and a smart copilot throughout the entire value chain. We use AI responsibly and in ways that deliver real value – for both our employees and our customers.

More about how we use AI
Katrin Lehmann, Chief Information Officer (CIO) at Mercedes-Benz.

Artificial intelligence permeates every area and fundamentally transforms how we think, develop and do business at Mercedes-Benz. We aim to use AI not in isolated cases but as a strategic lever for sustainable value creation. The pioneering spirit of Bertha Benz drives us – bold, curious and always focused on real added value and a customer experience that inspires.

Katrin Lehmann
Chief Information Officer (CIO) at Mercedes-Benz
Katrin Lehmann, Chief Information Officer (CIO) at Mercedes-Benz.
Visual Handling with AI.

Handling AI.

We believe that Artificial Intelligence can help to positively shape the future and improve our customers’ mobility experience. In addition to AI’s great potential, we are aware of the risks and uncertainties associated with it.

Handling AI Overview
Mercedes-Benz Direct Chat.

Mercedes-Benz Direct Chat.

Our internal web app uses ChatGPT technology to give our employees fast and accurate answers. This increases efficiency and frees up time for irreplaceable human tasks.

More about Direct Chat