Ms. Reisige, as an event manager, you meet a wide variety of people. What matters most when it comes to dealing with customers?
I call it friendly diffidence. If we have an event with a prominent guest, for example a politician, then we are of course there to support whenever needed. The important thing is to give them enough space. I always say that the guests are not here to see us. Another important aspect is discretion. I often experience situations that are private in nature – and of course, they should stay that way. A lot of our guests keep coming back, leading to a relationship of trust.
How do you proceed when you plan an event?
As a project manager, I am the point of contact, and I advise event organizers on how to best realize their event. That is when work starts on organization. We offer a comprehensive service, and take care of everything that belongs to the event, from technology and stand construction through to catering and security. Before the event, I hand over the reins to the co-worker who is supporting the event on site.