Whistleblower System Business Practices Office (BPO)

The Whistleblower System BPO receives reports of rule violations. It is an important element of good corporate governance.

Only when rules and standards are complied with we can avoid causing damage to our company, our staff and our business partners. Compliance with the law and internal regulations is a top priority for Mercedes-Benz Group. Misconduct must therefore be identified early. In order to investigate severe breaches in a fair and appropriate manner, we set up a whistleblower system in 2006. The Whistleblower System BPO (Business Practices Office) enables employees and external whistleblowers to report violations anywhere in the world. Different country-specific local legal requirements must be considered when using the Whistleblower System BPO. Where permitted by the local laws, anonymous reports are also possible.

Violations posing a high risk include, for example, offenses relating to corruption, breaches of antitrust law and violations of Anti-Money Laundering regulations, as well as violations of binding technical provisions or violations in connection with environmental regulations. After receipt of the report, the Business Practices Office conducts an initial risk-based assessment of the potential violation. For tip-offs with high risk for the company, an initial legal review of the incident is carried out. If the review finds that the suspicions are substantiated, the case is assigned to the appropriate investigative unit (e.g. Corporate Security, Corporate Data Protection, Corporate Audit, or Legal Division) with specific orders to conduct an investigation.

The affected employee is given an opportunity – as soon as possible – to respond to the allegations. Until the violation is proven, the employee will be considered innocent. Incriminating and exonerating evidence is considered equally during the investigation. The BPO accompanies the processing of tip-offs until the case has been closed. While doing so, the BPO ensures complete confidentiality. Moreover, our whistleblower system places great importance on fairness – in dealing with both whistleblowers and employees affected by an allegation. The BPO always applies the principle of proportionality. We examine each case individually to determine what consequences are suitable, necessary and appropriate.

The Whistleblower System BPO receives reports of rule violations.

If you have concrete indications of major risk violations in connection with Mercedes-Benz Group, you can contact the Whistleblower System BPO via the following contact details.

Business Practices Office contact details

Mercedes-Benz Group AG
IL/CBP - Business Practices Office (BPO)
HPC E703
Mercedesstrasse 120
70546 Stuttgart
E-mail: bpo@mercedes-benz.com

BPO reporting form

You may use the reporting form to report suspicions of a severe violation – if desired anonymous – to the Whistleblower System BPO.
Open BPO reporting form

Duty to Provide Information under the European Union's General Data Protection Regulation (EU GDPR)

In Brazil, Japan, South Africa and the USA, a BPO hotline is also available.

Free external Hotlines

In Brazil, Japan, South Africa and the USA, a hotline is also available. If your country is not listed here, please contact the BPO by e-mail (bpo@mercedes-benz.com) or the BPO Reporting Form.

BPO Hotlines

Available from Monday to Friday 9 a.m. – 6 p.m.

Country Hotline
Brazil 0800 033 3391
Japan 0120 228 160
South Africa 0800 983 994
USA East Coast (Washington, D.C.): 877 482 5899
West Coast (San Francisco): 866 267 4360

Neutral Intermediary

In Germany, whistleblowers have an external neutral intermediary as an additional point of contact. The neutral intermediary is an independent attorney who is appointed by the company and sworn to secrecy vis-à-vis the company.

Whistleblowers can also contact this intermediary if they have concrete indications that suggest a violation of the regulations with major risks in connection with Mercedes-Benz Group. He receives tips regarding regulatory violations from the company’s employees, customers or business partners.

As an attorney, the neutral intermediary is subject to a duty of confidentiality towards the company. Whistleblowers who wish to remain unidentified can therefore be guaranteed absolute anonymity in relation to the company. With the whistleblower's consent, the neutral intermediary passes on the information – in anonymized form if requested – to the Whistleblower System BPO.

If you have concrete indications of a violation you can contact the neutral intermediary using the following contact details.

Neutral Intermediary contact details

Attorney Dr. Regina Michalke
Kanzlei HammPartner Rechtsanwälte
Wolfsgangstr. 92
60322 Frankfurt am Main, Germany
Phone: +49 (0) 69 959 1900
E-mail: regina.michalke@ra-neutralermittler.de